We are prepared to refund any items that are damaged during the delivery process. This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been damaged, dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer.
We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit and; therefore advise you take out shipment registration of insurance with your postal carrier. Halifax House will not be responsible or parcels lost or damaged in transit if you choose not to insure.
This does not affect your rights under the relevant consumer legislation.